INTERNATIONAL SALES TERMS
Seller: Ayşegül Arküden Avcuoğlu / I feel free
Address: Göztepe Mahallesi Ahmet Refik Sokak No:3 Kat:4 Daire:10 Kadıköy / Istanbul, Türkiye
E-mail: [email protected]
Phone: +90 (541) 739 80 82
Orders
International orders are shipped from Türkiye.
By placing an international order, the customer confirms that the shipping address and contact information provided during checkout are accurate and complete.
Shipping Costs
International shipping costs are calculated automatically during checkout according to the delivery address and applicable shipping options.
The applicable shipping cost is displayed before the order is completed.
Customs Duties and Import Taxes
The shipping fee does not necessarily include customs duties, import taxes, VAT, brokerage fees or other charges that may be imposed by the destination country.
Any customs duties, import taxes, local taxes, customs clearance fees or similar charges imposed by the destination country are the responsibility of the recipient unless otherwise expressly stated at checkout.
I feel free does not control the customs procedures or tax policies of the destination country.
Customers are responsible for checking the import requirements and possible charges applicable in their country before placing an order.
Delivery Address
Customers are responsible for entering their full and correct delivery address, including postal/ZIP code, apartment or building information and telephone number where required.
If the website does not allow the customer to enter the address or postal code correctly, the customer should contact us through WhatsApp or provide the correct information in the order notes.
Undelivered or Refused Packages
If a package cannot be delivered because the customer provided an incorrect or incomplete address, refused the shipment, failed to receive the package, or failed to comply with applicable customs requirements, and the package is returned to the seller, any costs arising from the return may be deducted from the amount refundable to the customer where legally permissible.
Such costs may include:
- return shipping fees,
- customs duties or import-related charges,
- customs clearance or brokerage fees,
- taxes or governmental charges,
- other documented costs incurred as a result of the return.
Any refund will be calculated after deduction of applicable and documented costs, subject to mandatory consumer protection laws applicable to the transaction.
Shipment Tracking
When the order is shipped, tracking information is sent to the customer’s e-mail address.
Customers are responsible for following the tracking information and responding to delivery or customs notifications when necessary.